Claims Analytics Dashboard Guide
Claims data is only useful if you can see where costs are concentrating, how many files are still open, and whether reserve development is likely to make renewal conversations harder.
The core view you actually need
The minimum claims dashboard is simple: number of claims, incurred cost, paid amount, reserve, and line of business. That is enough to separate a book with many small losses from a book with fewer but more severe or unresolved claims.
Frequency versus severity
Frequency tells you how often claims happen. Severity tells you how expensive they become. A book with modest frequency but extreme severity often needs different action from one with lots of small attritional claims. Seeing both together is non-negotiable.
Why open claims and reserves matter so much
Renewal pricing is not based only on what has already been paid. It is also shaped by what could still develop. If open claims and reserves remain high, insurers can treat the book as more volatile than the paid figures alone suggest.
Regional context changes interpretation
UK: reserve development and liability cost trends often dominate the conversation.
EU: cross-border programs and country-specific legal context can distort apples-to-apples comparisons.
US: litigation environment and severity trends usually make open claims more sensitive.
Australia: catastrophe patterns and workers compensation context can shift the story quickly.
How to use the dashboard before renewal
- Load the latest loss run.
- Check total incurred, open claims, and reserve load.
- Sort by line of business to find the dominant cost driver.
- Take that shortlist into broker and underwriter discussions.
Track claim count, incurred cost, open files, and reserve pressure without relying on scattered broker spreadsheets.
Use the Claims Analytics Dashboard →